Dentala Consulting

Dentala Education

Courses & Boot Camps

Full-day courses and boot camps for dental professionals who want to strengthen their administration, management, compliance and communication skills. Practical, hands-on, and built from 15+ years inside real practices.

Register for a CourseSee the Course List
Format
One full day, in person
Location
407 Iroquois Shore Rd, Unit 8, Suite #104, Oakville, ON L6H 1M3
Investment
From $249 + HST per course
Dental team in a management training session with a facilitator

Dental Office Management Boot Camp

Dental Office Management Boot Camp

This course is designed for dentists, office managers, and dental administrative professionals who are looking to strengthen leadership skills, improve practice systems, and support long-term growth within the dental office. Participants will learn practical strategies for increasing production and improving office performance through effective communication, team management, and understanding key practice numbers and reports. This interactive program provides practical tools and real-life strategies that can be implemented immediately to help create a more organized, productive, and profitable dental practice.

Learning objectives — upon completion, participants will be able to:

  • Analyze strategies for practice growth.
  • Identify key performance indicators that contribute to increasing patient volume, production, and profitability.
  • Describe the essential responsibilities and leadership functions of an effective dental office manager.
  • Apply effective management and communication techniques to improve interactions with both team members and patients.
  • Interpret key practice management reports.
  • Evaluate financial and operational metrics to support informed business decisions.
  • Demonstrate communication strategies that enhance teamwork, patient satisfaction, and overall practice effectiveness.
  • Develop and implement systems and protocols that improve consistency, efficiency, and accountability within the dental practice.
  • Differentiate the four DISC personality styles and apply this knowledge to strengthen communication, leadership, and team collaboration.
  • Apply conflict resolution strategies to address workplace challenges and foster a positive, productive practice culture.
  • Compare management approaches for assignment and non-assignment dental practices.
  • Explain the principles of dental insurance, accounts receivable management, and financial systems to support the practice's fiscal health.
Date to be announced
9:00 a.m. – 4:00 p.m.
Facilitator: Tala Batarseh
407 Iroquois Shore Rd, Unit 8, Suite #104, Oakville, ON L6H 1M3
$299 + HST
6 CE
No refunds for cancellations made within 3 days of the course.
CE Approved — Nationally Approved PACE Program Provider FAGD/MAGD Credit, Provider ID# 365798, valid 9/1/2015 to 8/31/2027
Dentist reviewing a treatment plan on a tablet with a smiling patient

Communication & Case Acceptance Boot Camp

Communication & Case Acceptance Boot Camp

A full day of learning communication and case acceptance. Space is limited — leave the training set up for success.

Learning objectives — upon completion, participants will be able to:

  • Apply effective communication strategies to convert prospective patient inquiries into scheduled appointments.
  • Develop patient-centered processes that create a positive and consistent patient experience throughout the dental visit.
  • Demonstrate consistent team communication techniques that promote collaboration and reinforce the practice's standard of care.
  • Construct an effective treatment presentation that clearly communicates clinical recommendations and supports informed patient decision-making.
  • Explain the value of recommended dental treatment by communicating clinical benefits, long-term outcomes, and patient-centered solutions.
  • Adapt clinical terminology into clear, patient-friendly language to improve patient understanding and engagement.
  • Apply proactive communication techniques to identify and address potential patient concerns before they become objections to treatment.
  • Integrate a team-based approach to treatment presentation that supports consistent messaging and enhances patient confidence.
  • Demonstrate ethical case acceptance strategies that encourage patients to make informed decisions regarding their recommended treatment.
  • Analyze patient motivations, values, and goals to personalize treatment discussions and improve patient acceptance.
Date to be announced
9:00 a.m. – 4:00 p.m.
Facilitator: Tala Batarseh
407 Iroquois Shore Rd, Unit 8, Suite #104, Oakville, ON L6H 1M3
$299 + HST
6 CE
No refunds for cancellations made within 3 days of the course.
CE Approved — Nationally Approved PACE Program Provider FAGD/MAGD Credit, Provider ID# 365798, valid 9/1/2015 to 8/31/2027
Dental office front desk with a scheduling screen, headset and fee guide

Dental Administration

Jumpstart Your Career in Dental Administration

A full day of learning dental administration and business. Space is limited — leave the training job ready.

You will learn

  • Dental terminology
  • Dental procedures
  • Dental office dynamics
  • How to navigate the ODA Fee Guide
  • Billing codes
  • Insurance
  • Dental software
  • Team / patient communication
  • Basics of checking patients in and out
  • Phone skills
  • Basics of treatment presentation
Date to be announced
9:00 a.m. – 4:00 p.m.
407 Iroquois Shore Rd, Unit 8, Suite #104, Oakville, ON L6H 1M3
$249 + HST
No refunds for cancellations made within 3 days of the course.
Clean, modern dental operatory prepared to infection control standards

IPAC Compliance for Dental Offices

IPAC Compliance for Dental Offices

A full day of IPAC compliance. Space is limited — leave the training set up for success.

You will learn

  • Microbiology basics: understanding pathogens
  • Infection prevention principles
  • Risk assessment and management
  • Outbreak management
  • Dental office setup according to IPAC
  • Education and training
  • Regulatory and legal aspects of IPAC
  • Accreditation standards
Date to be announced
TBA
407 Iroquois Shore Rd, Unit 8, Suite #104, Oakville, ON L6H 1M3
$249 + HST
No refunds for cancellations made within 3 days of the course.

Who these are for

Training that pays for itself in the schedule

  • New to dental

    Start a dental administration career with the terminology, systems and confidence to be job ready.

  • Administrators & managers

    Learn to manage by the numbers, lead a team, and build the protocols a practice runs on.

  • Whole clinical teams

    Align everyone on the same patient language, so case presentation stops depending on one person.

  • Practice owners

    Get compliant, get consistent, and stop rebuilding the same processes every time staff turns over.

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