- Friday, November 22nd, 2024
Join Now to Level Up Your Career!
You will Learn...
- Strategies for growth; grow your numbers
- Duties of an Office Manager
- Managing people in the dental practice; team / patients
- Managing by numbers; reports and how to read them
- Communication in the dental practice
- Development and implementation of systems and protocols
- Understanding personality types DISC
- Conflict resolution
- Managing assignments / non-assignment offices
- Money! Insurance and AR
- 407 Iroquois Shore Road, Unit 8, Oakville
- $199/person including tax
- Friday, November 29th, 2024
Jumpstart Your Career in Dental Administration Today!
You will Learn...
- Dental terminology
- Dental procedures
- Dental office dynamics
- How to navigate ODA Fee Guide
- Billing codes
- Insurance
- Dental Software
- Team / patient communication
- Basics of checking in and checking out patients
- Phone skills
- Basics of treatment presentation
- 407 Iroquois Shore Road, Unit 8, Oakville
- $199/person including tax
Coming in 2025
Communication Boot Camp – Creating the “Winning Conversation”
You will Learn...
- Convert leads to appointments
- Phone communication
- Creating exemplary patient experience
- New patient conversation
- Difficult patient conversation
- Creating consistent team dialogue
- Chair side communication
- $249 + HST first registration, second $199 + HST from the same office
Case Presentation Boot Camp – Getting the “Yes”
You will Learn...
- Create a compelling case presentation
- Understating treatment value
- “Keeping it real” – speaking “patient” not “dental”
- Overcoming objections before they occur
- Team approach to treatment presentation
- Mastering the art of closing a sale
- Understanding the “patients why”
- $249 + HST first registration, second $199 + HST from the same office
Dental Assisting Course
You will Learn...
- Communication
- Chairside Treatment discussions
- How to set up a manual for DA’s
- Dental Assisting on-boarding
- Chart notes/record keeping
- Time Management
- Emergency response re: handling difficult situations
- Expectations & Accountability
- $249 + HST first registration, second $199 + HST from the same office
IPAC Boot Camp
You will Learn...
- Importance of IPAC in healthcare settings, IPAC responsibilities
- Microbiology Basics Understanding pathogens: bacteria, viruses, fungi, and parasites. Most common pathogens in dental offices
- Infection Prevention Principles
- Risk Assessment and Management
- Outbreak Management
- Dental office Setup according to IPAC, Health and Safety principles
- Education and Training Role of education in infection control Training staff and patients
- Regulatory and Legal Aspects of IPAC Overview of relevant laws and regulations Accreditation standards and guidelines Reporting and documentation requirements
- $249 + HST first registration, second $199 + HST from the same office
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